Social Security Administration implements appointment-based services at local offices
Source: SSA.gov
Social Security has expanded its appointment-based services at local offices. By scheduling appointments, the agency intends to reduce wait times, streamline service delivery and improve the customer experience. Offices that require appointments have seen significant reductions in wait times, due to more efficient and helpful visitor experiences, and increases in the number of customers able to complete their business online.
As of Jan. 6, 2025, customers are now required to schedule an appointment for service in local Social Security offices, including requests for Social Security cards.
Customers who are not able to handle their business online or by telephone may call their local Social Security office at 1-800-772-1213 to schedule an in-person appointment. Walk-in visits will continue to be available at local Social Security offices for urgent issues or specialized attention, and for members of vulnerable populations, military personnel and people with terminal illnesses.
The local Social Security field offices in Philadelphia are located at the following addresses:
- 2 Penn Center, 20th Floor, Suite 2000A, 1500 John F. Kennedy Blvd., 19102 [Card Center: Suite 2000B]
- 701 E. Chelten Ave., 19144
- 4240 Market St., 19104
- Imperial Plaza, Unit 10, 3400 Aramingo Ave., 19134
- 9350 Office Complex Plaza, 9300 Ashton Rd., Unit 4, 19114
- Stadium Plaza, 3336 S. Broad St., 19145
- 2929 N. Broad St., 19132
Social Security encourages clients to become accustomed to its:
- Online services webpage at ssa.gov/OnlineServices, where many transactions can be completed conveniently and securely.
- Automated services webpage at ssa.gov/agency/contact/phone.html.
The following automated services are available:
- Request benefit verification letter, benefit claim status, replacement Medicare card, replacement tax summary (form SSA-1099) or help with Medicare prescription drug costs (form SSA-1020).
- Informational messages about payment delivery dates, direct deposit, best times to call, Social Security services, Supplemental Security Income (SSI), cost-of-living adjustment, taxes, non-receipt of Social Security benefit, representative payee, fraud or becoming a representative payee.
- Apply for an original Social Security card or a replacement card if lost or stolen, request a name change on your Social Security card, and/or update or correct other information on your Social Security number record (form SS-5).
- Change address and/or phone number for Social Security benefits.
Telephone services for clients who cannot use the online services are available weekdays, from 9 a.m. to 4 p.m., by calling 1-800-772-1213.
