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What Does an Ombudsman Do?

Ombudsman Responsibilities:

The ombudsman may address issues related to:

  • Residents’ finances: Access to personal funds, Medicare and Medicaid benefits, charges, and billing
  • Quality of life: Concerns about food, the physical environment, and social activities
  • Professional care: Issues concerning medications, nursing care, physician and rehabilitative services and the use of restraints
  • Residents’ rights: Practices and policies that maintain the resident’s dignity; as well as policies regarding admission, transfer and discharge
  • Information and education: Referrals to long-term care programs; assistance in making informed decisions about long term care providers and education about residents’ rights

Ombudsman Responsibilities:

The ombudsman may address issues related to:

  • Residents’ finances: Access to personal funds, Medicare and Medicaid benefits, charges, and billing
  • Quality of life: Concerns about food, the physical environment, and social activities
  • Professional care: Issues concerning medications, nursing care, physician and rehabilitative services and the use of restraints
  • Residents’ rights: Practices and policies that maintain the resident’s dignity; as well as policies regarding admission, transfer and discharge
  • Information and education: Referrals to long-term care programs; assistance in making informed decisions about long term care providers and education about residents’ rights

Contact an Ombudsman

Center for Advocacy for the Rights and Interests of the Elderly (CARIE)

Center in the Park
  • Phone: 215-545-5724
  • Fax: 215-545-5372
  • Website: Carie.org
  • Address: 100 S. Broad St., Suite 1500, Philadelphia, PA 19110
  • Phone: 215-844-1829
  • Fax: 215-848-4015
  • Website: CenterInThePark.org
  • Address: 5818 Germantown Ave., Philadelphia, PA 19144

Center for Advocacy for the Rights and Interests of the Elderly (CARIE)

  • Phone: 215-545-5724
  • Fax: 215-545-5372
  • Website: Carie.org
  • Address: 100 S. Broad St., Suite 1500, Philadelphia, PA 19110

Center in the Park

  • Phone: 215-844-1829
  • Fax: 215-848-4015
  • Website: CenterInThePark.org
  • Address: 5818 Germantown Ave., Philadelphia, PA 19144

Become a Volunteer Ombudsman

Volunteer to visit long-term care facilities and improve the quality of life for residents. Call the PCA Helpline to find out more.

Call Today
PCA Ombudsman Program-Flex-CTA

Helpline: 215-765-9040
 
AskHelpline@pcacares.org
 
Report Older Adult Abuse 24/7
 
Request Assistance Form
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