PCA Heatline offers lifesaving help during heat emergency
When a Heat Health Emergency is declared in Philadelphia, Philadelphia Corporation for Aging (PCA) operates its Heatline. This vital resource helps callers seeking relief and support during extreme temperatures. The Heatline is staffed by trained call center operators and supported by nurses from the Philadelphia Department of Public Health. During activations, it is open daily, from 8:30 a.m. to 8:30 p.m.
The PCA Heatline is available to Philadelphia residents of all ages. It serves as a direct link to health and safety resources during periods of dangerous heat. Operators field calls related to heat safety. They can help callers:
- Recognize symptoms of heat exhaustion or heat stroke.
- Access cooling centers across the city.
- Assist family members and neighbors who are concerned about someone in the heat.
During the most recent activation, from June 22 to 25, the Heatline received hundreds of calls. Three were emergency situations. Operators acted quickly to contact 911 on behalf of callers in distress. In each case, timely action helped connect individuals to urgent medical care. Always call 911 first if a heat-related emergency occurs.
“I cannot say enough wonderful things about our dedicated team members who volunteer to staff the Heatline,” says Nolan Lawrence, PCA Helpline director. “They can be relied upon to provide consistent above-and-beyond service. I am incredibly proud and grateful that they were able to provide that level of service to these lifesaving calls.” Philadelphia’s most vulnerable residents are at greater risk during high heat events. They include older adults, people with chronic illnesses, and anyone without air conditioning.
That’s why the Heatline plays such a critical role. It shares heat safety tips and also acts as a safety net. Lawrence mentioned that public awareness of heat safety has been increasing each year.
“Through the successful coordinated efforts of the City of Philadelphia’s Heat Health Emergency Committee, residents have been exposed to more news segments and knowledge than ever before.” he said. “Through these educational initiatives, residents are proactively planning their days around the heat. They are recognizing symptoms quicker and utilizing resources, like cooling centers. Those efforts have yielded clear results. There has been a significant decrease in heat-related deaths in Philadelphia.”
As summer continues, Philadelphians are reminded to:
- Stay hydrated.
- Avoid outdoor activity during peak hours.
- Check on neighbors who may be vulnerable to the heat.
For more information about heat safety, go to www.phila.gov and type “hot weather” in the search box.
Sarah Greer is the communications manager at Philadelphia Corporation for Aging (PCA).
