Ombudsman Program

PCA’s Ombudsman Program responds to complaints made by residents and family members; makes quality assurance visits to long-term care facilities; and consults with individuals, family members and care providers. 
 
The ombudsman may address issues related to: 

  • Residents’ finances:
    Access to personal funds, Medicare and Medicaid benefits, charges, and billing
  • Quality of life:
    Concerns about food, the physical environment, and social activities
  • Professional care:
    Issues concerning medications, nursing care, physician and rehabilitative services and the use of restraints
  • Residents’ rights:
    Practices and policies that maintain the resident’s dignity; as well as policies regarding admission, transfer and discharge
  • Information and education:
    Referrals to long-term care programs; assistance in making informed decisions about long term care providers and education about residents’ rights in various long term care settings

Contact an Ombudsman

For questions about a facility:
Click on the regional link below to view area contact information.
(The following link is a shortcut to another area within this site)

South, West, or North Philadelphia

For Northeast or Northwest Philadelphia contact:
Philadelphia Corporation for Aging
642 N. Broad Street
Philadelphia, PA 19130.

Phone: 215-399-4970
Fax: 215-765-9066
Website http://www.pcacares.org/


(The following links are shortcuts to other websites)

For Help in Locating and Choosing a Nursing Home:
The Pennsylvania Department of Health
Nursing Care Facility Locator Page

Personal Care Home Directory:
The Pennsylvannia Department of Public Welfare
Personal Care Home Directory

Become a Volunteer Ombudsman
Sixty percent of consumers residing in long term care facilities never receive a visitor.
Often, residents in long-term care facilities are unable to advocate for themselves. Volunteer ombudsmen visit long-term care facilities with the goal of helping to improve the quality of life for residents.  If you enjoy visiting with older adults, learning new skills, and encouraging families and residents to find solutions, consider becoming a volunteer ombudsman.  

To find out more, call 215-765-9040

Learn more about Senior Rights:
(The following links are shortcuts to other areas within this site)


Rights of Nursing Home Residents 
Rights of Personal Care Home Residents 
Rights of Domiciliary Care Residents 
Rights of Older Adult Center Participants